Welcome to By The Bloom Farm & Flower Co.
Welcome to By The Bloom Farm & Flower Co.
DELIVERY POLICY
Occasionally, floral substitutions are necessary due to weather and growing seasons or temporary, regional availability issues. If this is the case with the gift you've selected, our experienced florists will ensure that the style and theme of your arrangement is preserved and will substitute only fresh flowers of equal or higher value. We will do our best to
accommodate deliveries at specific times of day, but we cannot guarantee it.
The customer takes full responsibility that the given recipient information is complete and correct. If there is a delay in the delivery due to incorrect or incomplete information (including door code) provided by the customer, the order will not be refunded.
During extreme weather conditions we cannot guarantee that your order will be
delivered on time and date. If we do not succeed in delivering your order, the order will be delivered as soon as possible.
Please be advised that we are unable to cancel or change any orders already delivered or presently enroute to delivery. If you find it necessary to cancel or change delivery dates or addresses for any other orders, simply call our shop directly. We are also unable to accept cancellations or change requests via e-mail. If for any reason you are not happy with the service rendered or with the flowers delivered, please contact us so we can solve it as soon as possible.
PRIVACY POLICY
We take your privacy seriously and will take all measures to protect your personal
information. Any personal information received will only be used to fill your order.
We will not sell or redistribute your information to anyone.
We cannot ensure that all of your private communications and other personally
identifiable information will never be disclosed in ways not otherwise described in
this Privacy Policy. For example, we may be required to disclose information to the
government or third parties under certain circumstances, or third parties may
unlawfully intercept or access transmissions or private communications. We can
(and you authorize us to) disclose any information about you to law enforcement or
other government officials as we, in our sole discretion, believe necessary or
appropriate in connection with an investigation of fraud, intellectual property
infringements, or other activity that may be illegal or may expose us to legal liability.
SALES TAX
By The Bloom Farm & Flower Co., charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.
You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). By The Bloom Farm & Flower Co., reserves the right to change its payment procedures at any time without prior notice to you.
Non-Perishable & Specialty Gift Returns
To provide you with the best possible service, you can return your order for a replacement or refund. Specialty gift items that are non-perishable may be returned for any reason, for a full refund (within 7 days of receipt of the item) provided the items are returned unopened with the original packing materials and documentation.
Flowers & Perishable Products
If you are not fully satisfied with your gift, we will replace that product to your satisfaction. To receive a replacement product, please call us at (267) 314-1890.
Please note that we can refund shipping fees only if the return is a result of our error. Otherwise, you will receive a full refund for the cost of the specialty gift item, but the original and return shipping fees will not be refunded.
We'll notify you via e-mail of your refund once we have received and processed the returned gift item. You can expect a refund, in the same form of payment originally used for the purchase, within seven to fourteen days of our receiving your return.
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